Refund & cancellation policy.

This policy explains when you can cancel a paid Solviqa order and when a refund applies. It covers the Brief Before Deposit Check (€300) and the Buyer Confidence Report (€600). The free first response involves no payment and is not covered here.

In short

Refund at a glance

Each Solviqa report is a manually prepared, personalised service. Full refund before work begins; pro-rata refund while work is in progress; no refund once the final report has been delivered, except non-delivery, duplicate payment, or a clear error. Questions about cancellation, refunds, or payment status can be sent to the public support email.

Before any work starts — full refund

You can cancel and receive a full refund at any time before Solviqa begins substantive work on your order. To cancel, reply to your order email or write to info@solviqa.es with your order reference or case ID.

After work has started — partial / pro-rata refund

If you ask Solviqa to begin and then cancel while work is in progress, Solviqa may retain an amount proportionate to the work already performed up to the time the cancellation is received, and refund the remainder.

After delivery — no refund (with exceptions)

Once the final report has been delivered, the personalised service is complete and no refund is due.
Exceptions where a refund is still given: non-delivery or clear failure to deliver the report, duplicate payment, or a clear processing/billing error attributable to Solviqa.

If Solviqa declines or cannot provide the service

If Solviqa declines your case or cannot provide the service (for example, the request is outside scope or cannot proceed), you receive a full refund. Solviqa does not keep payment for work it does not deliver.

If required information is not provided

Reviews depend on the information and documents you provide. If, after Solviqa asks, the information needed is not provided and the order cannot proceed, Solviqa will contact you and handle the refund according to how far the work has progressed (full refund if no substantive work has started; otherwise pro-rata).

Duplicate payments, failed payments, and disputes

Duplicate payments: the extra charge is refunded in full.
Failed or pending payments: if a payment fails, no order is started.
Card disputes / chargebacks are handled through Stripe, the payment processor. Please contact Solviqa first — most issues are resolved faster directly.

Your statutory rights (EU consumers)

If you are a consumer, EU and Spanish law normally give you a 14-day right of withdrawal for services bought online. Because the report is a service you typically need promptly, at checkout you may be asked to expressly request that work begin during this period and to acknowledge that the right of withdrawal is lost once the report has been fully delivered. Nothing in this policy removes statutory rights that cannot be waived.

How refunds are processed

Refunds are made to the original payment method via Stripe.
Refunds are normally processed within 10 business days of approval; your bank may take additional time to show the funds.
Refunds are made in the original currency. Solviqa is not responsible for exchange-rate differences or third-party bank fees.

Payments and card data

Payments are processed securely by Stripe. Solviqa does not receive or store your full card details. How payment data is handled is described in the Privacy notice.

How to request a refund or cancel

Reply to your order email, or write to info@solviqa.es, including your order reference or case ID and a short note of what you need.

Support

Questions about this page?

Reach Solviqa directly and a person will help with scope, payment status, refunds, or your case.

Email Solviqa